Refund policy

At The Digital Dungeon, we take pride in creating unique and personalised products for our customers. All our items are embroidered on demand, ensuring that each product is produced only once it is ordered to limit over-production and subsequent waste.

Due to this custom nature of our products, we do not support returns or exchanges for reasons such as wrong size, colour, or change of mind.

However if you change your mind within 12 hours of the order being placed, email us at hello@thedigitaldungeon.com and if the order has not been fulfilled we can cancel it for you.

However, we are committed to providing the best possible shopping experience, and your satisfaction is our priority. In the unfortunate event that you receive a damaged product or there is a manufacturing error, we've got you covered.

If you encounter any issues with your order, please contact us within 30 days of product delivery at hello@thedigitaldungeon.com. Our dedicated support team will be glad to assist you in submitting a refund request.

In cases where the product is damaged or there is a manufacturing error, we offer free replacements or a full refund, based on your preference. Our aim is to ensure that you receive a flawless product that meets our high-quality standards.